Upstream: The Quest to Solve Problems Before They Happen By : Dan Heath
Book Excerpt :
New York Times bestselling author Dan Heath examines how to prevent problems before they happen, drawing on insights from his innovative behavior research, as well as hundreds of new interviews with unconventional problem solvers.Most of us spend our days handling a deluge of pressing issues. We?re so accustomed to managing emergencies as they strike that we often don?t stop to think about how we could prevent crises before they happen. Why stop at treating the symptoms when you could develop a cure? How many daily headaches do we tolerate because we?ve forgotten to fix them?Whether it?s time management, supply chain logistics, or healthcare decisions, all over the world, persistent problems cost time, money, and lives. Upstream explains how to target the source of the problem rather than just reacting to it as it happens and introduces you to the thinkers who are chipping away at everyday frustrations and deep-rooted issues. One travel company saved 25 million customer phone
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